Terms and Conditions

This booking forms a contract with ‘Empire Limos’, once it has been accepted by ‘Empire Limos’, either verbally, in writing by email or fax. The hirer accepts that they agree with the terms and conditions, and are making this booking subject to those terms and conditions.


“Agreement” means these terms, the terms stated overleaf, together with the specific hire details stated overleaf. “Cancellation” means any cancellation by you, of our services, after we have accepted your booking “Hire Period” means the period of time set out in the booking and stated overleaf, or as amended by agreement,” Passenger” means any person who uses the Services, or who enters the vehicle with the consent of another passenger, or of the person, or company booking our services” Price” means the price for the services set out in the booking.” Services” means the services of a Chauffeur driven vehicle

“Unacceptable Behaviour” means not wearing a seatbelt, leaning out of the window of the vehicle, standing out of the sunroof, exceeding the maximum permitted number of passengers, smoking in the vehicle, being under the influence of excessive alcohol or under the influence of or in possession of any illegal substance, being violent aggressive or abusive, being a danger to himself or any other person, being excessively rowdy, provoking persons not in the party to commit violent acts, or being in any way unfit to travel.” Vehicle” means the vehicle stated at the time of booking, or a replacement vehicle, if for any reason the booked vehicle cannot be provided.” We/Us/Our” means Empire Limos of Empire Limos,  “You/Your” means the individual or Company making the booking.

In this agreement: Words denoting any gender include all genders and words denoting the singular include the plural and vice versa.

If there is any conflict between the booking and these terms, the provisions of the booking shall prevail. 

Seating capacity

The maximum seating capacity (as detailed when making a reservation) must not be exceeded. 


Please note that deposits are non refundable and non transferable to other dates or vehicles unless extreme circumstances arise such as death, injury.

The balance of payment due, can either be paid by credit/debit card over the telephone, 2 days prior to the journey date or alternatively should be paid in cash to the chauffeur at the point of the first pick up.

Changes and cancellations

We will make every effort to accommodate changes to booking details, however the hire rate agreed with you includes only the pick ups, drop offs and waiting periods discussed and shown in your contract of hire. Any additional mileage performed or waiting delays incurred will be at the discretion of the chauffeur and will be subject to additional charge as specified by the chauffeur or the Empire Limos office. Agreement to increasing the duration of hire may not be possible if punctual arrival to subsequent bookings is likely to be compromised.

Passenger Behaviour

The client named on the Hire Contract is held responsible for the behaviour of all passengers, and for informing them of the provisions of this agreement. They are responsible for ensuring that the party’s conduct does not threaten their own, the drivers or any other persons safety. Seatbelts should be worn, and passengers should not lean out of the windows or stand out of the sunroof. You will indemnify us for any losses, costs or expenses caused by any passenger on demand, whether or not we have first made a claim against that passenger.

In the event that any passenger (in the opinion of the chauffeur) is carrying out any unacceptable behaviour, then we or our chauffeur may refuse entry to that passenger to the vehicle or may terminate the agreement for that booking or may cease the performance of that service, even if they are not completed. In these circumstances and without prejudice to our other rights, you must still pay to us the full price for the booking, and we will have no responsibility or liability for any losses or costs to you.

You accept responsibility and will indemnify us for any internal or external damage to, or loss of the vehicle or any of our property caused or incited to be caused by you or any passenger no matter how the damage is caused.

You will pay for all cleaning and valet costs if any passenger causes any spillage is sick in the vehicle, or in any other way causes the cleanliness of the vehicle to be of a lower standard than at the pick up time

Should the hired vehicle be unfit for subsequent hire, due to soiling or damage a sum equal to loss of hire fees, will by payable, as will the replacement cost of items removed or damaged from the vehicle.

In the unlikely event that any of the above events occur, you hereby authorise payment to be debited from the credit/debit card used initially to secure the booking, or agree to immediate payment by other means, after being presented with written/photographic evidence of damage/loss of subsequent hire fees.

The maximum seating capacity of the vehicles is as determined by us, and should not be exceeded.

Smoke Wedding Flares or New Wedding Smoke Bombs are not to be used anywhere near any of our vehicles as they cause significant damage and any damage to our vehicles as a result of these being used would need to be paid in full on the day of hire. 

Period of Hire / Changes to Agreed Hire Rate

The chauffeur can only agree to extend the above hire period if punctual arrival to subsequent bookings is not compromised. (On return journeys additional local drop offs are at a rate of £10 each, and additional waiting is at a rate of £1 per minute) the chargeable from 15 minutes after the stated pick up time-please remove this area stated charges) Additional hire fees will be arranged with the office and must be paid to the chauffeur when agreed.

The price for the services is as set out in the Hire Contract, subject to amendment in accordance with this agreement.

If a fixed price for services has been agreed, this may be increased by an amount in accordance with our standard hourly rate at the relevant time for any delay or increase in the agreed hire period in the following circumstances:

Any delay caused by you or any passenger for any reason

Any delay caused by severe traffic, congestion, accidents, weather conditions or any other cause outside our reasonable control.

Airport collection delays, where flight delay information has only been reported after the chauffeur has set out on his journey to the airport

Any amount due from delays, will be added to, and form part of the price.

Unless otherwise agreed the price stated is exclusive of the following which will be payable in addition where applicable

V.A.T (which shall be payable by you subject to receipt of a V.A.T invoice)

Please note there is no V.A.T payable on American Limousines or Minibus hire, and the price quoted for wedding car hire is inclusive of V.A.T.

Road Tolls, London Congestion Charge, or additional expenses such as parking

Any wasted journeys carried out because of error on your part ie incorrect incoming flight date given, shall be paid for in full by you.


Wherever reasonably possible the vehicle type agreed at the time of booking shall be used. However we reserve the right to supply an alternative vehicle.

In the unlikely event of vehicle breakdown, we will make every possible attempt to supply a replacement vehicle as quickly as possible. If a replacement cannot be supplied, a full refund of any hire fees paid, will be made.


All property and luggage remains at all times the responsibility of the passengers. We accept no responsibility or liability for any loss or damage, no matter how caused, either whilst in transit or when left in the vehicle.

It is your responsibility when reserving a vehicle, to check that it has sufficient space and weight allowance to accommodate the luggage to be carried.

If the chauffeur deems that the volume or weight of luggage is excessive, then we reserve the right to refuse to transport all or part of it.

Performance of Services

We aim to perform our services to a high standard. Please contact us if you have any complaints or suggestions.

Our Chauffeurs will use their judgement to drive at reasonable speeds in relation to the prevailing road type and conditions and you should not ask them to exceed speed limits.

Unless we have agreed with you that a particular route should be used, our chauffeur may use any route to a destination that in his opinion is the best and most convenient route, whether or not is is actually the shortest route.

No person other than the Empire Limos Chauffeur may drive the vehicle

The chauffeur will endeavour to adhere to the pre-arranged itinerary/pick up/drop off times, and to the reasonable requests of passengers, (the reasonableness of which shall be judged by the chauffeur) However we cannot be held responsible for loss or inconvenience from delays and prolonged journey durations, due to circumstances beyond their control. i.e. traffic, adverse weather conditions etc.

The agreed hire price will be payable provided the services commence within 45 minutes of the agreed pick up time. If we fail to commence the services within 45 minutes of the pick up time, you have the right to terminate the agreement for that booking and you will receive a full refund of any deposit and advance payment that has been made.

Warranties and Liability

We warrant that our services will be performed using reasonable care and skill

Our total liability to you shall not exceed the lesser of the price or money actually received from you for the services in respect of which a claim has been made and we shall have no liability to you for loss of profits, goodwill, reputation, business contracts, revenue, production, anticipated savings, nor from losses arising from third party claims which arise in connection with the services nor any other losses or expenses and we shall have no liability to you for any indirect, special or consequential loss, damage costs or expenses including labour, or the hiring of a replacement vehicle.


We may subcontract, assign or transfer our obligations or rights to a competent third party or to any associated company whether in whole or part. You may not assign or transfer any of your rights or obligations without our written consent.

Please note that the images of the vehicles displayed on our Site are for illustrative purposes only. The vehicle hired may not be that which is displayed on our Site. The vehicle hired may vary slightly from the vehicle displayed on our Site but will be of the specification set out in your Booking Confirmation.

You are responsible for completing the online details and making sure the hire details are correct. If you have made an error with your details which later need to be corrected, we are not liable for any issues that may incur which may result in an increase or decrease of the cost of your hire. 

If you book our services using other social media platforms such as Facebook or Instagram you will then receive an email confirmation for the booking and the hirer will accept that they agree with the terms and conditions.

When securing a booking with us you may have complimentary extras on the hire booking confirmation such as VIP Red Carpet for pose and pictures, drinks, Ribbons and Bows or Birthday Balloons and Banners but if for any reasonable circumstances we are unable to provide these then it will not affect the overall hire cost agreed.  

Your Booking Fee and Deposit will remain non-refundable in the result of an error caused by you.

If you wish to cancel the booking you have made online, you will be canceling in accordance with our terms and conditions.

Any adjustment or changes after the booking has been processed you will incur an admin charge of £25.00. The administration charge is payable at the time you request the change to your booking.  

Events Outside Our Control

We will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under these Terms that is caused by an Event outside Our Control.

An Event Outside Our Control means any act or event beyond our reasonable control including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks, vehicle breakdowns, congestion or road closures, accident or criminal activity.

  • If an event outside Our Control takes place that affects the performance of our obligations under these Terms:
  • We will contact you as soon as reasonably possible to notify you, and
  • Our obligations under these Terms will be suspended and the time for performance of our obligations will be extended for the duration of the Event outside Our Control. Where the Event outside Our Control affects our performance of Services to you, we will restart the Services as soon as reasonably possible after the Event outside Our Control is over.
  • Should the matter arise where an alternative vehicle needs to be supplied, we will do our very best in supplying an alternative. In this event, we cannot guarantee colour, exterior or interior features, vehicle specification or model.
  • The Booking Fee and Deposit remain non-refundable if the event is beyond our control and we will not be liable to you for losses you may have incurred as a result of the Event being beyond our control.

COVID-19 (Coronavirus) Information 

With the ever changing situation across the country and the Omicron variant we remain committed to fulfilling your booking as long as it is safe to do. However, as we are following the guidelines implemented by our government, this may be subject to change

Empire Limos will do anything we can to assist you during this unprecedented time. If you wish to discuss your booking and the options please contact us via the contact form. 

We are currently able to proceed with the vast majority of bookings under the Covid19 guidance. However we appreciate that this may not be suitable for some of our customers or there may be last minute restrictions. With this in mind we are still offering the opportunity to postpone your booking to a later date (within 18 months). To change the date of your booking then please contact us. A booking operator will contact you as soon as possible about your new booking. Upon re-booking, we will confirm availability of the vehicle in question and we will communicate any price difference to yourself.

Our deposits for any booking affected by the Covid19 movement restrictions are able to be transferred to a future date of your choice within 18 months of your original booking. Please note that this is subject to availability of your original vehicle as demand is high. There may be an increase in cost but we will try to avoid this wherever possible.

A booking operator will contact you as soon as possible about your new booking if you have not heard from us within 14 working days then please email. Upon re-booking, we will confirm availability of the vehicle in question and we will communicate any price increase to yourself.


Complaints regarding our Chauffeurs, staff or vehicles, should be made in writing via our contact page on the website.

Empire Limos